CORONAVIRUS COVID-19 UPDATE


Dear clients,

following our most recent policy review, the directors have decided, that from June 1st 2022 we are inviting you to accompany your animal into the building once again.

Please adhere to the following guidelines:

  • Please do not enter if you have symptoms of any variant of Covid-19 and/or have recently tested positive.
  • Please always report at the reception window first and do not enter the building.
  • A member of the team will be with you and your pet to take you into the building when it is your turn.
  • Please always wear a facemask (unless you are exempt on medical grounds) and sanitize your hands.
  • After your animal has been seen please leave the building immediately.
    Picking up of prescribed medications, making payments and any further appointments will all be dealt with at the reception window.
  • If you prefer not to accompany your pet into the building let us know on arrival and we will come out to you to collect your animal.
  • Please stick to social distancing rules in and around the premises as much as possible.

Your team at Dulverton Vets

 


Corona Policy

 

At Dulverton Veterinary Practice, the health, safety and wellbeing of our patients, our staff and our community is our number one priority.

We remain committed to delivering exceptional care to your pet, while doing our part to reduce the spread of respiratory illness (in particular COVID-19 coronavirus), including careful monitoring of the health and wellbeing of our staff.

Over the past few weeks, we have taken a series of precautionary steps at our practices in response to this outbreak, including increased cleaning, disinfection and access to hand sanitiser for our staff and clients.

Doing our part to keep pets, clients and our staff healthy during the COVID-19 (coronavirus) outbreak.
In addition to the steps we’re taking as a practice to protect everyone who works in and visits our practice, we kindly ask that you take the following precautions:

  • If you’ve been exposed to COVID-19, had close contact with someone who has, or you’re experiencing symptoms, and your pet needs veterinary care, please call us. We will be able to advise you on how your pets can receive the care they need.
  • Please limit your time in the waiting area (waiting in your car until your are called is advised), and maintain at least 6 feet / 2 metres of space between you and other pet owners in common spaces.
  • Please limit the number of people who accompany each pet to the practice.
  • Please phone the practice in advance to order medication including flea & worming treatment, we can have this ready for you to collect reducing the time spent waiting or alternatively we can post medication to you if payment is taken over the phone.
  • If you need to change any appointments because you are in isolation, please call us and we will rearrange these for you.

We are following the government’s most recent advice regarding the measures we need to take to help control the spread of COVID-19.
Please contact us if you’d like further advice about caring for your pet over the coming months.

 

Practical Advice

 

In this time of uncertainty we are doing our best to keep the practice open and deliver our services with as little disruption as possible. However, we are having to take extra precautions to keep our staff and clients safe and healthy. We will always treat your pets in an emergency, or you can ask us for advice via telephone (01398323285) or mail (dulverton.vets@btconnect.com) if you are self-isolating.

Please do not visit the practice if you are showing any symptoms of a cough, cold or fever. For more up to date information check the NHS 111 website.

If you require a repeat prescription then please could you telephone the surgery on 01398323285 and we can have it ready for you in advance. These can then either be posted out to you or we can make other arrangements.

Please bear with us if supplies of medicines are running low we can assure you we will be working hard to get more in as soon as we can, however we cannot guarantee to receive our usual deliveries.

 


Opening hours


DULVERTON PRACTICE:
Mon-Fri: 9:00AM - 5:00PM
-by appointment only-
Saturday: 9:00AM - 11:30AM
- by appointment only-

BAMPTON PRACTICE:
Tue AND Fri: 3:30PM - 4:00PM
- by appoinment only-

TELEPHONE NUMBER: 01398 323285

Good to know


Covid-19 latest

We have received a lot of positive feedback from our clients regarding our appointment system which has been in place since the start of the pandemic. The main advantages of this system other than keeping us all safer, are:
  • no overcrowding of the car park
  • reduced waiting times
  • less stress for the animals
We therefore decided as a practice to stick to our appointment only system and not to return to open surgeries even in a post pandemic environment. We will therefore not be holding any more vaccination clinics. We are currently still not allowing any people in the building.
For full details please see our

Coronavirus Policy!

 


Repeat Prescriptions

We can be extremely busy at times, so if we have seen your pet within the last 6 months, please ring or email us with your request and we will have it ready for you when you arrive. We would also kindly ask you to order flea and tick treatments in advance to minimise waiting times. Thank you. Tel:01398 323285

Please ring us during opening times (9:00am -5:00pm), if possible 24 hours in advance, in case your prescription needs to be ordered in.