Complaints Policy

Your feedback, ideas and comments are important to us, as we strive to provide you and your pet with the best possible service at all times.

Should the situation occur, that you are not entirely satisfied with the way you have been treated or the care your animal has received, we would like to hear from you, please ask to speak to the practice manager.

Of course we invite you to file your complaint in writing should you prefer to do so.

Please contact:

The Practice Manager
Dulverton Veterinary Practice Ltd.
Duckpaddle
Dulverton, Somerset TA22 9HJ

or

The Practice Manager
dulverton.vets@btconnect.com

Please make sure you tell us your name and contact details, your pets name, the date and time you would like to talk about and the reason why you are not happy with the service you have received and which member(s) of staff is/are involved. Please let us know what you think the best way forward is in your eyes so we can work on a resolution of the problem together.

We can assure you that your complaints are covered by the Data Protection Act 2018.

We would like to thank you for all constructive input.