Complaints Policy

Your feedback, ideas and comments are important to us, as we strive to provide you and your pet with the best possible service at all times.

Should the situation occur, that you are not entirely satisfied with the way you have been treated or the care your animal has received, we would like to hear from you, please ask to speak to the practice manager.

Of course we invite you to file your complaint in writing should you prefer to do so.

Please contact:

The Practice Manager
Dulverton Veterinary Practice Ltd.
Duckpaddle
Dulverton, Somerset TA22 9HJ

or

The Practice Manager
dulverton.vets@btconnect.com

Please make sure you tell us your name and contact details, your pets name, the date and time you would like to talk about and the reason why you are not happy with the service you have received and which member(s) of staff is/are involved. Please let us know what you think the best way forward is in your eyes so we can work on a resolution of the problem together.

We can assure you that your complaints are covered by the Data Protection Act 2018.

We would like to thank you for all constructive input.


Opening hours


DULVERTON PRACTICE:
Mon-Fri: 9:00AM - 5:00PM
-by appointment only-
Saturday: 9:00AM - 11:30AM
- by appointment only-

BAMPTON PRACTICE:
Tue AND Fri: 3:30PM - 4:00PM
- by appoinment only-

TELEPHONE NUMBER: 01398 323285

Good to know


Covid-19 latest

We have received a lot of positive feedback from our clients regarding our appointment system which has been in place since the start of the pandemic. The main advantages of this system other than keeping us all safer, are:
  • no overcrowding of the car park
  • reduced waiting times
  • less stress for the animals
We therefore decided as a practice to stick to our appointment only system and not to return to open surgeries even in a post pandemic environment. We will therefore not be holding any more vaccination clinics. We are currently still not allowing any people in the building.
For full details please see our

Coronavirus Policy!

 


Repeat Prescriptions

We can be extremely busy at times, so if we have seen your pet within the last 6 months, please ring or email us with your request and we will have it ready for you when you arrive. We would also kindly ask you to order flea and tick treatments in advance to minimise waiting times. Thank you. Tel:01398 323285

Please ring us during opening times (9:00am -5:00pm), if possible 24 hours in advance, in case your prescription needs to be ordered in.